SHIPPING RATES & TERMS


PROCESSING TIME


LIVE ANIMALS

All live animals ordered by 10:00 AM PST Monday – Thursday will be shipped the same business day for delivery the following day. Any order received after 10:00 AM PST Monday – Wednesday will be shipped the following business day for delivery the following day. Please note: We do not ship Friday = Sunday. Orders received after 10 AM PST Thursday – Sunday will be shipped the following Monday for Tuesday delivery.

All live animal orders will be shipped next day PM delivery. AM delivery will be available for an additional charge of $15. All live orders of $74.99 or more will qualify for free next day PM shipping. This applies to live animals actually shipped and invoiced only. Taxes, packing supplies, freight, permit fees, etc. are not included in this determination.

All live rock shipments will ship second day delivery to be calculated at check out.

SHIPPING RATES

SUPPLIES

All Supplies will be shipped via USPS, UPS ground or Ontrac. Supplies will also be available to ship overnight together with live animal orders for an additional charge. Supplies are shipped according to the following terms:

Orders placed Monday through Thursday typically ship the same or next business day.

Orders placed Friday, Saturday, or Sunday ship the next business day (Monday). Though we process your orders 7 days a week, UPS and Ontrac pick up packages Monday through Friday only.

FREE ground shipping on all orders of $75 or more.

All orders for Alaska, Hawaii, & U.S. Territories require Air Delivery. Please select your expedited delivery option during checkout.


PEACE OF MIND INSURANCE
Make your online purchase worry-free with our signature "peace-of-mind" insurance.
Only $5.99/box buys you 100% carrier damage/delay coverage for your purchase. 

STORE DELIVERY OPTION
" Why you should choose store pickup for your order"
No risk of missing courier delivery attempt and voiding warranty
Eliminate the hassle of waiting for courier
Pick up at your convenienceHave your animal expertly cared for in case you are delayed


  • There is NO refund of shipping charges, packing fees, or Peace of Mind Insurance for any live animal or dry good loss/damages.

  • There is NO free freight or box fee credit given for any live animal or dry good replacement shipment.
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