SHIPPING RATES & TERMS

LIVE ANIMALS

 

Shipping Schedule: All live animals ordered by 10:00 AM PST Monday – Thursday will be shipped the same business day for delivery the following day. Any order received after 10:00 AM PST Monday – Wednesday will be shipped the following business day for delivery the following day. Please note: We do not ship Saturday or Sunday. Orders received after 10 AM PST Friday – Sunday will be shipped the following Monday for Tuesday delivery. Orders received before 10 AM PST Friday can be shipped for Saturday arrival, but will incur a $15 surcharge.

Delivery Time: All live animal orders will be shipped next day PM delivery. AM delivery will be available for an additional charge of $15.

Free Freight Proposition:

All store pickup orders will qualify for free shipping (excludes Alaska and US Territories).

Other free shipping promotions may apply at company discretion and will be advertised as offered.
This free freight offer applies to live animals actually shipped and invoiced only. Taxes, packing supplies, freight, permit fees, etc. are not included in this determination. Dry goods, foods, and live rock purchases cannot be used towards live animal free freight purchase minimums.

STORE PICKUP

Why you should choose store pickup for your order?
  1. No risk of missing courier delivery attempt and voiding the warranty
  2. Eliminate the hassle of waiting for courier
  3. Pick up at your convenience. Have your animal expertly cared for in case you are delayed
  4. FREE FREIGHT!!!

Important: Store pickup dates will not be given online and MUST be obtained and confirmed with the store only.  

Store pickup free freight is applicable only when the shipment is picked up immediately upon arrival. For any shipment not picked up within 8 hours of arrival, the store reserves the right to charge a local handling fee.

Note: We do not ship live animals to Hawaii.

 

SHIPPING RATES

 

LIVE ANIMALS & FRESH FOOD – Shipping Options ( WITH free shipping promotion offered)

$0-free ship amount   Over the free ship amount Packing
Live products and Fresh Foods - pm overnight     $29.99   $0 $8.99
Live products and Fresh Foods - am overnight $44.99   $15  $8.99
Live products and Fresh Foods - pm overnight Sat. del. $44.99   $15 $8.99
Live products and Fresh Foods - am overnight Sat. del.      59.99                       $30  $8.99

                       

LIVE ANIMALS & FRESH FOOD – Shipping Options ( WITHOUT free shipping promotion offered)

Freight   Packing
Live products and Fresh Foods - pm overnight     $29.99   $8.99
Live products and Fresh Foods - am overnight $44.99 $8.99
Live products and Fresh Foods - pm overnight Sat. del. $44.99 $8.99
Live products and Fresh Foods - am overnight Sat. del.      59.99                        $8.99

                            

Frozen Food

$0-48.99    $49+  Packing
Frozen foods - pm overnight only $29.99 $19.99   $8.99

 

Live and Cultured Rock                                             

Cultured rock - our prices already include freight cost

Live rock - our prices already include 2nd day freight cost

Alaska delivery - $15 extra

Peace of Mind Insurance - $5.99/box

 

Supplies/Dry Goods

All Supplies will be shipped via USPS, UPS ground or Ontrac. Supplies are shipped according to the following terms:

Orders placed Monday through Friday typically ship the same or next business day.

Orders placed Saturday or Sunday ship the next business day (Monday). Though we process your orders 7 days a week, UPS and Ontrac pick up packages Monday through Friday only.

All orders for Alaska, Hawaii, & U.S. Territories require Air Delivery. Please select your expedited delivery option during checkout.  

$0-$18.99 $19+
Dry goods - ground/USPS $12.98    $5.99   
Dry goods - expedited  $23.98       $16.99   

 

PEACE OF MIND INSURANCE

Make your online purchase worry-free with our signature "peace-of-mind" insurance.

Only $5.99/box buys you 100% carrier damage/delay coverage for your purchase. 

 

IMPORTANT DISCLAIMER

  • There is NO refund of shipping charges, packing fees, or Peace of Mind Insurance for any live animal or dry good loss/damages.
  • There is NO free freight or box fee credit given for any live animal or dry good replacement shipment.